Terms & Conditions
KZ Cleaning aims to provide the best possible service to our clients. To do so, we must follow our current terms and conditions. These terms and conditions are listed below for review prior to starting each service.
Payment – The full payment must be made with all cleaning services to secure your scheduled appointment. We accept cash, credit card, bank transfer, PayPal, or Apple pay. An invoice will be sent to the email address you provide.
Cancellations – Please be advised that cancellations made up to 48 hours before a scheduled service will be processed with a full refund. Cancellations made 48 hours or less will be subject to a charge of 30% of the total service payment amount. This includes not being able to access the property, being turned away, or if the client is unavailable.
Move In/Out Cleaning Policy – Please remove all items from the home to prepare. Electricity/AC/Heat and water must remain on to complete this service. Please provide us with the date that the home needs to be ready so that we can schedule your cleaning correctly. A Move In/Out Cleaning typically take between 4-5 hours. If the work needed to complete exceeds this time frame, an hourly rate per cleaner will be charged for completion.
Residential Cleaning Policy – We strive to clean items back to its newest state and left with a shine. Depending on multiple factors, this may not be possible. Please keep in mind that possible damage can occur from long periods of time without cleaning. We suggest scheduling a biweekly service for the best results. Electricity/AC/Heat & water must remain on to complete this service. Please allow the cleaner to adjust the thermostat to provide a comfortable working environment.
Pet Policy – For the safety of your pets, and our team members, you must disclose each type of pet that has occupied the area previous to us providing cleaning services. All pets must be placed in areas we are not working in. There is an additional fee of $50.00 with 2 or more pets.
Supplies – KZ Cleaning will provide all equipment and supplies.
WEATHER – KZ Cleaning will be closed for business when extremely severe weather causes dangerous driving conditions. We will give every effort to rescheduling as quickly as possible.
Breakage/Damage – Our staff takes great care when cleaning your home, but occasionally accidents do occur. Our policy is to inform you immediately when an accident occurs. We are not responsible for hanging items, shelves, or anything that has not been properly secured to the wall. PLEASE BE ADVISED THAT WE LIMIT OUR LIABILITY FOR DAMAGE TO THE COST OF YOUR CLEANING AND WE ASSUME NO LIABILITY FOR DAMAGE OR LOSS OF ITEMS THAT WERE DAMAGED PRIOR TO OUR CLEANING. Nick-knack items of extreme value, (monetary or sentimental) should be stored in a case behind glass or dusted & cleaned by the owner. All surfaces (i.e.: marble, granite, hardwood floors, etc.) are assumed to be properly sealed and ready to clean without causing harm when common cleaners are used.
Blinds – Blinds must be wide, wood, or faux wood for hand cleaning. Excessive buildup may require a professional blind cleaning service. Cleaning of aluminum and/or plastic blinds requires a professional blind cleaning service. We are not responsible for any broken blinds as a result of our cleaning. Blind cleaning is a service we offer at $15 per blind. We will dust your blinds for free as part of our cleaning. We do charge for hand cleaning of any blinds. Please be mindful of the possibility of dust resettlement after we leave. We try to limit the dust in the air, but cannot prevent this entirely.
Moving Furniture - We will move “light” furniture but we do not move refrigerators, stoves, washers, dryers, etc. We will try to reach all visible places either by hand or with an extension duster.
Wear and Tear - The longer we live in our homes, the more wear and tear builds up in them. Baseboards, the bottom of showers and tubs, mold/mildew, excessive water spots and soap scum on glass shower doors, worn flooring, grout, window tracks, etc. are all areas where wear and tear will impact results. These areas may take more than one cleaning to improve in appearance, or may not come clean at all.
Insects - Insect infestation can be a problem and may prevent us from cleaning your home. If an infestation of ants, termites, roaches, fleas, bed bugs, etc. is encountered, we will not clean until the problem has been rectified. Please do not expect us to clean up dead insects that you’ve sprayed (i.e. ants, etc.). We will leave you a note or call you regarding the problem.
Safety - The safety of our employees is extremely important. To decrease the risk of injury to employees, we are unable to reach areas beyond a two step ladder, move heavy objects, flip mattresses, etc. We are unable to clean up vomit, blood, urine, or excrement. If an employee feels that their personal safety is in danger, and the employee must leave the job site, the client is still responsible for the full cost of the job.
Arrival Time/Hours - Our normal hours of operation are from 10:00 a.m. to 5:00 p.m. We can provide you with a 1 hour window of our estimated arrival time. Please allow us the flexibility of scheduling our arrival between 10:00 a.m. and 3:00 p.m. We will strive to meet your requested arrival time, but we cannot guarantee it.
If you want to wait for us to arrive, please be home during the estimated window of time to let the cleaning technician(s) into your home. If no one is home or we are turned away for any reason, a cancellation fee will be charged (see Cancellation Policy).
24 Hour Satisfaction Guarantee – The client's satisfaction is our primary objective. If we should ever miss an area, please contact us within 24 hours of the provided service, and we will return to re-clean the area you are dissatisfied with at no additional cost to you.
Holidays and Closings - Our office is closed and there will be no cleanings scheduled on the following holidays:
New Year’s Day
Thank you for choosing KZ Cleaning. We look forward to serving you!